Rafael/Raphael was phenomenal. Prompt, polite, considerate, thorough, and informative. He didn’t just come in, lay bait, and leave. He actually asked questions to help get to the root of the issue. He ensured that Echo Tech was putting their best foot forward in helping me resolve the issue in my unit. His visit gave me peace of mind that my issue was importantly and would be taken care of. 10/10 experience and seemed like a real great guy too🔥